Frequently Asked Questions
See some of our most frequently asked questions below. If your question isn’t answered, feel free to contact us.
How do I register with Chemopet?
Simply fill out our sign up form including the details of your practice and we shall set your account up for you. Please note, account registration requires an RCVS number for a veterinary surgeon within the practice. The registration process may take up to 24 hours in order to verify the registration status of the veterinarian and to set the account up on our systems. You will receive notification by email to the address registered on the account when your account is active.
How can I place an order?
When will medications arrive?
How can I follow the progress of my delivery?
How do I reset my log in and password?
If you know your username, a password can be reset through the website. If the username is not known you will need to contact us directly for assistance.
What about expiry dates?
Medications will be clearly labelled with batch number, storage conditions and expiry date.
Expiry for predrawn medications will be 48 hours from the time of preparation.
How much do medications cost?
A list of products and costs are available to view once you have logged in. You will only be charged for the precise amount of medication ordered.
Can I return unused medications to the pharmacy?
Due to the regulations governing our pharmacy, unfortunately we cannot accept returned drugs back into the pharmacy. All cytotoxics can be disposed of in your cytotoxic bin for incineration.